Effective Date: May 21, 2026

At Hewlett Services LLC (“Company,” “we,” “our,” or “us”), we are committed to delivering high-quality digital marketing, website development, and business technology services. This Return & Refund Policy explains the terms governing refunds, cancellations, non-refundable services, and client responsibilities.

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy, together with our Terms and Conditions and Privacy Policy.

1. Services Covered

This Return & Refund Policy applies to all services offered by Hewlett Services LLC, including but not limited to:

• Search Engine Optimization (SEO)

• Google Ads & PPC Management

• Social Media Marketing

• Website Design & Development

• Website Maintenance & Optimization

• Content Marketing

• Local SEO Services

• CRM Setup & Integration

• Landing Page Development

• Digital Marketing Consulting

• Branding & Graphic Design

• Website Audits and Technical Services

2. Nature of Our Services

The services provided by Hewlett Services LLC are digital, customized, and service-based. Unlike physical products, these services involve professional expertise, planning, research, software tools, and time.

Because our work often begins immediately after an order is confirmed, most services cannot be returned once work has started, been scheduled, delivered, or approved.

Our services may include:

• Strategic planning

• Technical implementation

• Creative design

• Marketing campaign management

• Website development

• Software configuration

• Third-party service integration

For these reasons, traditional product return policies do not apply.

3. Refund Eligibility

Refund requests are reviewed individually and may be considered based on factors such as:

• Type of service purchased

• Project status

• Work completed

• Campaign progress

• Custom development performed

• Advertising expenses incurred

• Contractual agreements

Submission of a refund request does not guarantee approval. Refund decisions are made at the sole discretion of Hewlett Services LLC, subject to applicable law.

4. Non-Refundable Services

Unless otherwise agreed in writing, the following services are generally non-refundable once work has begun, been delivered, scheduled, or approved:

• SEO audits, strategy, and optimization

• Google Ads account setup and campaign management

• PPC campaign configuration

• Website design and custom development

• Website optimization services

• CRM implementation and integrations

• Marketing strategy and consulting

• Content writing and copywriting

• Branding and graphic design

• Custom coding and software development

• Monthly marketing retainers

• Completed project milestones

• Third-party software, hosting, domains, SSL certificates, plugins, licenses, or subscriptions

• Paid advertising budgets and platform fees

Professional labor, consultation time, research, planning, setup work, and completed deliverables remain billable and are not eligible for refunds.

5. Advertising Services

For advertising services managed through platforms such as Google, Microsoft, Meta, or other advertising networks:

• Advertising budgets paid directly to third-party platforms are non-refundable.

• Campaign performance cannot be guaranteed.

• Changes to advertising policies, account suspensions, ad disapprovals, or platform restrictions are beyond our control.

• Fluctuations in impressions, clicks, conversions, or rankings do not qualify for refunds.

Clients remain responsible for advertising costs incurred before cancellation.

6. Website Design & Development

For website-related services:

• Initial deposits and setup fees are generally non-refundable.

• Completed development work is not eligible for refunds.

• Approved revisions or completed project phases remain billable.

• Purchased themes, plugins, software licenses, stock images, domains, hosting, and other third-party assets are non-refundable.

A project may be considered fulfilled once website files, source code, credentials, or final deliverables have been provided.

7. Subscription & Recurring Services

Marketing, maintenance, hosting, or recurring service plans may automatically renew according to the agreed billing cycle unless canceled before the renewal date.

Clients are responsible for requesting cancellation before renewal. Charges incurred after automatic renewal are generally non-refundable.

8. Client Responsibilities

Clients agree to:

• Provide complete and accurate information.

• Respond promptly to requests for approvals or project feedback.

• Review deliverables within agreed timelines.

• Make payments according to agreed terms.

• Comply with applicable laws and advertising platform policies.

Project delays resulting from missing information, delayed approvals, or lack of communication may affect refund eligibility.

9. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute with a bank or payment provider, clients agree to contact Hewlett Services LLC to attempt to resolve the matter.

Unauthorized or fraudulent chargebacks may result in:

• Immediate suspension of services

• Permanent account termination

• Recovery of outstanding balances

• Collection activities where permitted by law

• Legal action if necessary

10. Limitation of Liability

To the fullest extent permitted by law, Hewlett Services LLC shall not be liable for any losses arising from:

• Business interruption

• Loss of profits or revenue

• Search engine ranking fluctuations

• Advertising performance changes

• Third-party platform actions

• Technical failures

• Hosting or software outages

• Delays caused by external providers

Our services are provided using commercially reasonable efforts and accepted industry practices, but no specific results or outcomes are guaranteed.

11. Changes to This Policy

We reserve the right to revise or update this Return & Refund Policy at any time to reflect changes in our business operations, legal obligations, or service offerings.

Any updates will be posted on this page with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions regarding this Return & Refund Policy or wish to request a refund, please contact us:

Hewlett Services LLC

Website: https://hewlettservicesllc.com

Email: support@hewlettservices.com

Address:201 South Beaver Street Flagstaff, AZ 86001, United States